Companies are undergoing digital transformation and the concept of Digital Learning has appeared as a result. Digital Learning is a type of learning that makes effective use of new digital technology. HR departments now have access to more tools to help people learn and get motivated. Learning Games, Rapid Learning, education software and e-classes are all new methods used to train employees in the use of new digital technology.
Deploying a collaborative ‘HR workspace’
The challenge in deploying an online digital ‘HR workspace’ solution or a new generation of HR self-service is to be able to handle all types of employees with different levels of proficiency in digital technology. Though HR 3.0 solutions are intuitive and user friendly, Digital Learning can be useful. It is particularly useful in helping employees gradually adopt new practices within the company and get used to digital technology. And it is necessary if you want to implement a more personalized and interactive approach.
Employees need to learn new practices and procedures in order to properly interact with managers or HR professionals. There are currently a number of features available that employees can use to update their personal data (to change personal details, family status or bank details) or to request HR documents. Employees also need to access their HR workspace to manage their work hours (they can view their schedules, manage time entries, submit and cancel leave and other types of absences). The HR workspace can also be used to facilitate interaction between employees, managers and HR professionals and quickly share relevant information, concerning, for example, a request to change the work schedule or notify HR about early retirement.
This workspace also enables a manager to manage his HR tasks on a daily basis. A manager needs to be able to monitor his team’s schedule and know how to approve or refuse an employee’s request to change their work schedule and then send it on to HR. He also needs to know how to delegate tasks, for example.
Digital Learning courses for employees and managers
E-learning courses specially designed for employees and managers can help them understand how the HR workspace works. They can learn how to quickly and easily access and navigate within the space.
Different procedures can be implemented to show the tasks that the students, especially the employees, will perform that require approval from the manager or HR. The advantage of digital procedures in this situation is that students will be simulating real tasks that they will be doing in their HR workspace. To make learning easier, some business processes will contain diagrams or quizzes will be used. Each sequence in the employee’s or manager’s training course will end with a section summarizing the main points.
These digital training courses are available on LMS (Learning Management System) platforms. HR departments can use such platforms to monitor the training sessions and view the students’ performance through a series of quizzes.
The advantage of Digital Learning is that it can be used on a wide variety of employees at a lower cost than traditional training courses that require implementation in the ‘field’. The interactive content encourages the student’s involvement in the process. An avatar, whose voice has been recorded in a studio, guides the students throughout the process, thus creating an immersive experience and enabling the students to quickly learn all they need to know.